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📄 Privacy Policy – ApnaGharOnline.com

Effective Date: [01/04/2025]
Website: https://apanagharonline.com

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1. Introduction

At ApnaGharOnline.com (“we,” “our,” or “the Platform”), your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information through our website, WhatsApp services, and related platforms.

By using our services, you consent to the terms outlined in this policy.

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2. Information We Collect

We may collect the following personal information:

A. Through WhatsApp or Chatbot

• Name
• Mobile number
• Email address
• Property preferences (e.g., location, budget, type)

B. Through Website Registration or Property Upload

• Name
• Email address
• Mobile number
• Login credentials (securely stored and encrypted)
• Property details and photos

C. Through Payment Gateways (for premium services)

• We do not collect or store card or banking information. Payments are securely handled by trusted third-party providers (Razorpay, Stripe, etc.).

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3. How We Use Your Information

We use your data to:

• Create and manage user accounts
• Display or match property listings
• Send updates or leads via WhatsApp or email
• Process payments for premium services (if applicable)
• Improve our services and user experience

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4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Other users (buyers, sellers, agents) for matchmaking
• Service providers like WhatsApp API, payment gateways, or CRMs
• Legal authorities, if required under applicable laws

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5. User Consent

By submitting your details on our website or WhatsApp chatbot, you agree to:

• Be contacted for real estate services via WhatsApp, phone, or email
• Allow your submitted data to be used for property lead matching and updates
• Accept this Privacy Policy and our Terms of Service

You may opt-out at any time by replying “STOP” on WhatsApp or contacting us.

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6. Data Security

We implement reasonable technical and organizational safeguards to protect your information.

• Access to data is limited to authorized personnel
• Google Sheets or CRM systems used are secured
• Payments are managed via PCI-DSS compliant gateways

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7. International Users and Legal Compliance

We strive to comply with privacy laws including:

• India’s Digital Personal Data Protection Act (DPDP)
• EU’s General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)

International users may exercise their rights to data access, correction, or deletion by contacting us.

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8. Data Retention

We retain user data as long as necessary for the purpose of communication or legal/business requirements. Users may request deletion of their data at any time.

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9. Cookies and Analytics

Our website may use cookies or similar tools for analytics and improving user experience. You can control cookie settings via your browser.

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10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.” Continued use of the services constitutes your agreement to the revised policy.

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12. Contact Us

If you have questions about this Privacy Policy or would like to request access or deletion of your data, please contact:

📧 Email: admin@apanagharonline.com
🌐 Website: https://apanagharonline.com

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